Q: HOW LONG WILL MY ORDER TAKE TO SHIP?
A: Typical shipping times are 7 business days.
Q. I ONLY ORDERED AN ACCESSORY, WILL IT TAKE JUST AS LONG TO SHIP AS A FIREARM?
A. All orders are processed in the order they are received, whether it is a firearm or a flashlight makes no difference to shipping times.
Q IF I SELECT AN FFL FROM YOUR WEBSITE DURING CHECKOUT DOES THAT MEAN YOU HAVE THEM ON FILE? :
A: No, this is a general FFL list, please contact your receiving ffl and have them email their license to us. This is the customers responsibility to acquire and get sent to us. If receiving FFL requiries us to initiate the request please provide us with their email and submit a contact us. If you do not see your ffl from the dropdown list please choose a closeby FFL and email us the new one ASAP to FFL@NextLevelGuns.com
Q: HOW MUCH ARE SHIPPING CHARGES?
A: Shipping charges vary and can only be determined at checkout after you enter your address information.
Q: Shipping Charges seem high?
A: Shipping is calculated using a ship from, and ship minimum formula. Sometimes we have to source products from multiple places, so our shipping calculator assesses same/similar charges to the customer as we are paying multiple shipping charges. Some of our distributors also have a shipping minimum charge that can be vary high, and our system will pass along that same shipping charge to the customer as we run off slim product margins.
Q: DO WE CHARGE CREDIT CARD FEES?
A: NO, we do not charge credit card fees.
Q: DO WE OFFER LAYAWAY?
A. NO, all items must be paid for in full at time of purchase, our website does offer financing thru Credova which may have promotional periods.
Q: ARE ALL FIREARMS WE SELL NEW?
A: All firearms we sell are NEW unless specifically mentioned in the listing as used or blemished. (Boxes may be opened to take pictures or verify serial numbers/and or manufacturer for ATF Logging purposes)
Q: DO WE OFFER A LAW ENFORCMENT OR MILITARY DISCOUNT?
A: We greatly appreciate our military, law enforcement, and veterans and their service to our country. We have margins that vary all over the board and as such we cannot apply a one size fits all discount at this time. We are currently vetting other options, but nothing is available yet.
Q. WHAT DOES IN STOCK MEAN ON NextLevelGuns.com?
A. In stock means that it is either available in store to ship, or readily available to ship from one of our many distribution partners, their are instances where you place an order and it may be out of stock before we fulfill it. This is rare, but does happen. Inventory is not locked in on firearm orders until we have a valid physical copy of receiving FFL and we process the order.
Q: WHERE DOES MY ORDER SHIP FROM?
A: Your order either ships from us in Texas, or a distributor partner in Louisiana, Illinois, Texas, Indiana, Alabama, or Tennessee, please make sure your receiving FFL will accept distributor dropships before placing the order. If it shows "ships from our warehouse" this is a drop shipment from a warehouse, if it shows "in stock Next Level Guns, Cedar Park, Texas, that means it ships from our location.
Q: DO WE COLLECT SALES TAX IN YOUR STAE?
A: We collect sales tax in Texas on all orders and use 'Tax Jar' to collect sales tax on others where applicable, you must enter the checkout process to determine whether or not tax is applicable, most states we do not collect sales tax.
Q: HOW DO I PLACE AN ORDER WITH Next Level Guns?
A: Add items to your cart. A preview of your cart would appear each time prompting you to checkout the items. When checking out, provide your billing address (FFL selection will be based on your shipping location). Select the FFL Dealer that you know or is nearest to you. Pay via debit/credit card. Click on the Place Order button to place your order.
Q: HOW DO I KNOW THAT YOU RECEIVED THE ORDER I PLACED?
A: You will be sent an email confirmation that your order has been placed.
Q: DO I NEED TO CREATE AN ACCOUNT WHEN ORDERING?
A: No. But creating an account would give you access to order tracking, notifications and special promotions, you will not have access to order history if you create an acct at a later date.
Q: I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?
A: We only ship to the United States.
Q: IS THERE A WARRANTY ON PRODUCTS THAT I PURCHASE?
A: Most new firearms and products are warranted by the manufacturer and product returns or repairs should be arranged directly with the manufacturer. We do not provide a warranty or repairs for any item we sell as warranties and/or repairs, if available, are provided by the manufacturer of the firearms or products purchased. Manufacturer defects, including cosmetic defects, must be handled by the manufacturer, please contact them for replacement or repair of your item.
Q: I HAVE CHANGED MY MIND AND WOULD LIKE TO CANCEL MY ORDER. ARE YOU CHARGING A CANCELLATION FEE?
A: The buyer is responsible for paying an 10% Order Cancellation Fee if you cancel your order for any reason before your order ships and we have the ability to stop it. Unfortunately, this is necessary in order to keep our prices low for all of our customers. Buyer is responsible for paying for original shipping costs, return shipping costs, and a 20% order stocking fee if you have to return the item after it ships and if is a firearm before it is transferred, in order to keep our prices low for all of our customers. After items are submitted for fulfillment they generally cannot be cancelled. Please contact us to request cancel under these terms.
Q: I NEED TO RETURN A USED AND OR TRANSFERRED FIREARM.
A: Used or transferred firearms may not be returned. All sales are final.
Q: CAN I CHANGE MY ORDER ONCE IT'S BEEN PLACED?
A: Orders cannot be changed, added onto, combined, or edited once it is placed. Please make sure that your order is correct before placing your order.
Q: Why don't you ship firearms or ammo to California?
A: California has many regulated firearms, and additional stipulations in place, and additional processes in place to ship a firearm to their state, we do not currently have the software or capacity to add California.
Q. I would like to place an order over the phone
A. Due to fraud we no longer accept phone orders, we have eliminated the ability on our end to even do so. All orders must be placed online with confirmed billing address and IP address matching your location.
Q. I live in a state with magazine restrictions and want to buy a gun or magazine
A. Our current policy is to only ship Firearms to states where it is legal for all legal aged residents of the state to own. This is regardless of LE or FFL exemptions,.
Q. I am local toTexas and want to pick up a gun in store
A. At checkout you may select Next Level Guns as the FFL, we will call when it arrives and is ready for pickup There is a $20 shipping fee which we charge to either get the firearm shipped in or to pick and save the order. We do not allow in store pickup of accessories due to time and space constraints. If it shows " In stock, Next Level Guns, Cedar Park, TX" you may come in the store and get it for the same price as online however stock status and price are subject to change at any moment.
Q. I want to return a purchase
A. We run a low price leader model so all sales are final, we do not accept returns. Any issues with your purchase must be taken up with manufacturer post sale.
Q. When will an item be available? Can I preorder it?
A. We are unable to provide in stock estimates for anything at this time, during these bleak inventory times we are trying to acquire as many firearms and other things as soon as we can, we really have no idea when distributors/manufacturers will receive/make items, nor when they are available, nor if we will receive allocation on them. We are not accepting preorders as we cannot guarantee in stock pricing will match out of stock pricing.
Q. Can I be notified when an item is in stock?
A. Please signup for an account and a Wishlist notification and as soon as inventory is available you will get an automated email, in order to find out of stock items to add to your Wishlist you will need to unselect "hide out of stock" in the search fields.
Q. Why no ammo to my State?
A. At this time we do not ship ammunition to anyone in the following states: California; New Jersey; New York; Massachusetts; Connecticut; Hawaii; District of Columbia; Illinois Reasons vary, if a city, state, locality, or county has a law we use the same law for the entire state. Our software currently does not have a way to differentiate allowed entities, differentiate zip codes and certain regions, verify ages, capture foid or DL's and capture other required information needed in an expedited and accurate manner to maintain our compliance. This is regardless of FFL, FOID, or Law Enforcement exemptions, We currently do not take exception to this, but hope to add some of these states back in the future as our software and processes are enhanced.