CONTACT Next Level Guns IF YOU PURCHASED A FIREARM AND HAVE ANY FFL QUESTIONS OR CHANGES OR NEED TO KNOW IF WE RECEIVED FFL, OR NEED TO CHANGE FFL, OR ANYTHING ELSE FFL RELATED PLEASE EMAIL ffl@nextlevelguns.com, AND WE WILL REPLY WITHIN 48 BUSINESS HOURS DO NOT SUBMIT A CONTACT HERE.
-WE DO NOT HAVE OR OFFER PHONE SUPPORT AT THIS TIME-
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CHECK OUT THESE COMMON QUESTIONS AND ANSWERS!
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#1 WHEN WILL X BE IN STOCK?
We are always trying to source items, we have no ETA's on anything, please find the out of stock listing, add it to your wishlist and you will be notified when it's back in stock. We do not accept backorders as prices cannot be guaranteed.
#2 IS ITEM IN STOCK?
We are working very hard to maintain website inventory accuracy, if you see a in stock" below the price, or it says in stock, that means that it is indeed in stock and ready for online order at that very moment.
#3 FFL RECEIVED?
We go thru the FFL inbox as soon as we possibly can, if we do not find it we will send another email and/or call you receiving FFL as time permits. All FFL correspondence, FFL changes, FFL inquiries, FFL contact info, FFL selection needs sent to ffl@nextlevelguns.com.
#4 HOW MUCH IS TAX/SHIPPING?
Shipping and tax is calculated in checkout by putting in your full address it will unlock these rates. We only capture this information if an account is created.
#5 STATES WE DO NOT SHIP AMMO TO?
We do not currently ship ammunition to the following states, reasons vary. We currently are developing software enhancements that can allow us to legally ship to these states and/or require FFL's or FOIDS but we do not have this capability yet : No ammo to: California, New Jersey, New York, Massachusetts, Connecticut, Hawaii, District of Columbia, Alaska, or Illinois.
#6 MY NEW ACCOUNT IS LOCKED
When you first create acct you are sent a confirmation email to confirm your email, please search your inbox for an email from info@nextlevelguns.com and click confirm you account and your account will be unlocked, if you do not confirm your acct your account will remain locked. OR- To reset your password or login info please go to : https://www.nextlevelguns.com/sign-in and click: Forgot your Username or Password?
#7 DO WE HAVE MIL/LE DISCOUNT?
While we greatly value our first responders and military we try and offer all customers the same great prices, and do not currently have any MIL/LE discount. Thank you for all that you do!
#8 DO WE OFFER LAYAWAY?
We currently require all orders to be paid in full and do not offer layaway, we do integrate with Credova financing who may or may not have some interest free offers, to learn more or apply visit www.Credova.com
#9 I WISH TO CANCEL OR ADD ON TO ORDER
Typically after the order is placed we immediately process the order to ensure quick shipping and lock down inventory. In most cases we cannot cancel, edit, or add on to orders as they are already processed and pushed to warehouse for shipping. If we are able to get an order cancelled please not per agreed upon terms at checkout we charge a 10% ORDER CANCELLATION FEE.
#10 MY BILLING AND SHIPPING ADDRESS ARE DIFFERENT?
Due to unfortunate fraud we are currently only shipping to billing address on file with your bank or in the case of a firearm it will ship to your FFL. In order to get any order to go thru the billing/shipping address you provide must match the card on file. Ammo and some accessories cannot ship to PO boxes. We understand that this will limit sales with some customers, however per cardholder regulations this is the only way to fight fraud.
#11 CURRENT SHIPPING TIMES?
Our current shipping times are within 7 business days, although most orders are shipping within 2-3 business days.
#12 DO YOU HAVE ANY PROMO CODES?
As a low priced online retailer we charge actual shipping costs, and have varying and typically very slim margins, therefore we DO NOT OFFER ANY PROMO CODES.
THANK YOU FOR CHOOSING NEXT LEVEL GUNS!
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